I have a current loan through One Main Financial. I was out of town for a medical emergency and was going to be out of town when the payment was due on my account.
I usually go into the office branch in person to make my payment but was not going to be able to do that this particular month. I called and explained this to the office and they told me if I sent in a post-dated check they would hold it and cash it on my due date so that I would not have to come in in person to make the payment. I mailed in the post dated check as requested and instead of waiting until the date on the check they tried to cash it immediately and it was submitted to my credit union three times costing me $90 in NSF fees. The check was dated for the 20th and the payment was submitted on the 11th, 13th, and the 15th.
When I called to complain I was told that they have no idea why the check was cashed and that it was their bank's fault for submitting it without checking the date and they would not give me any kind of refund on it. My bank would not give me a refund because they said post dating checks is not allowed however One Main Financial are the ones who told me to post date the check and yet they did not honor that post date on the check. Not happy with them at all!
Honestly can't wait to pay off the loan with them. Since I owe only about $800 on the loan I keep getting offers in the mail to borrow extra money but I will never do business with them again.
Product or Service Mentioned: Onemain Financial Loan.
Reason of review: Problems with payment.