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Ivonne Ceballos SR. Loan specialist was very rude when asked when we were receiving our truck title .we contacted her yesterday because after paying off the loan she told us we should receive the title between 2-6 weeks (which I think is a long time ) but ok we have waited then she send us to Pharr tax to get a copy so we told her why should we drive up there and ask for a copy of the title when we should be getting our original title then she basically called us (stupid) telling us that we donโ€™t know the difference between a green title and a brown or orange title in a very rude and aggressive tone of voice for her position she should hav relook for a solution not just citing our conversation off I canโ€™t imagine how times sheโ€™s done that to other customers but itโ€™s nit right at the end of he day I still donโ€™t have my truck title that if we want to wait that we didnโ€™t have any other choice but to wait very rude customer service on her behalf she works out of the store in Brownsville tx 5850 fm 802 ste a7

Reason of review: Poor customer service.

Location: Edinburg, Texas

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