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called and asked about payoff, was given a amount, paid it and then they said the loan wasn't paid off. are you embezzling money or is this company very poorly managed.

the office then tried to make it seem as if I didn't know what I was talking about. they said they had no information about any request for a payoff. does the corporate office know what the smaller branches are doing. this company is unprofessional and very demeaning.

I am willing to pay what I owe but cannot understand the discrepancy. I was told at me the beginning that there is no early penalty pay off so please explain to me what is going on.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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Guest

1-Take the time to type out a complaint like an adult. Please.

2-Try it again, ask for an email, letter and the effective date of the pay off.

Guest
reply icon Replying to comment of Guest-1386873

Very well said!!!

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