On 06/19/17 Collection representative Luis from the location on 2550 N Beltline Rd Irving Tx 75062 Called My job and left a message. The due date on the bill is 06/15/17 and I have to the 06/25/17 to pay before late fee is excess on 06/26/17.
Never did Luis call my cell number, I called the manager John at that location response call was a mistake. Stress to manager John why would you call my job when the account is not past due and I pay the same every month and I have had several loans with your company in the past advised John I will contact the district manager. On 06/20/17 left message for Michelle Mahan to call me she never called she was at another location off Mac Author in Irving Tx. I was told she was on a conference call.
Waited several hours no return call so I called at 2:32 p.m. Michelle Mahan took the call advise her what happen her respond your late on 06/16/17 and the collection representatives or told to called I advise her I'm not late till the 06/26/17 of the month and my time was wasted speaking to her do to she not aware of the process nor knowledgeable .
Called corporate office filed a complaint on 06/20/17 with a manager I was advise I will have a return call with complaint department 24 to 48 hours do to they were gone for the day still no response. Call back to corporate office on 06/22/17 spoke to another manager advise no one in the complaint department has called and it's been 48 hours manager at corporate office email Michelle Mahan I advise her I don't need to speak with her she doesn't know when the account is late she's not knowledgeable at all and she's a district manager, the manager stated she will send another email to complaint department I'm still waiting and I have filed with Better Business Bureau and FDCPA as well (still waiting)
Product or Service Mentioned: Onemain Financial Manager.
Reason of review: Not Knowledgeable.
I didn't like: Not knowledgeable.