We acquired a loan from the Alvin, in Texas branch in June 2015. Made payments until January 2016 and able to pay off the loan amount on February 12, 2016.
Which was paid in person at the office from our understanding the loan is closed properly and they will send letter to confirm. We never hear from the office not by email or regular mail for the whole year (from Feb. 12, 2016 until March 2, 2017) until received a note that we have to pay $250.45 (with different account number not original account number from original loan) that the loan not completely paid off plus whole year of interests. This is such a criminal intent to take advantage of customers who doing business with them.
NO MORE BUSINESS FROM US FOR SURE. We will also compliant this matter to Better Business Bureau.
Product or Service Mentioned: Onemain Financial Unsecured Loan.
Reason of review: Problems with payment.