Anonymous
map-marker San Antonio, Texas

Office Manager-Veronica

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This One Main office is in San Antonio, TX.

I had been told by my Loan officer that loan had been approved, she even discussed details of loan with me.

A few items were needed: my W-2 Form for 2014 and my contract work summary for 2015 (as I would be working lesser hours, decided to go via Contract for 2015). My assistant emailed all paper work involved. Now the office manager, very rude, tactless and not equipped to be office manager, comes up that I need 1099's for past two years.

I explained to her that I had just switched to Contract work for this year (will start again on payroll again come 2016. Rose Esparza

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Cons:
  • Veronica
  • Poor training
  • Office manager n willingness to find a solution
Reason of review:
Office Manager

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Washington, District Of Columbia

Onemain Financial - Loan Review from Washington, District Of Columbia

I called in to make my monthly payment. First off, when I gave her I wanted to make a payment she acted as if it were a problem. Asked for my address then said she couldn't pull it up like that. So she asked if I knew my account number I told her I didn't have access to it at the moment. So her next question was do you have a pen & paper & started calling out my account number. Overall, she was real rude and should not be in the customer service field. South Hill, Va location.
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Reason of review:
Poor customer service
Anonymous
map-marker Canonsburg, Pennsylvania

Onemain Financial Loan Review

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They are horrible, half way thru the process I get told "it's not worth my time to continue this application" Are you serious !?!?
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Reason of review:
Poor customer service
Anonymous
map-marker Joliet, Illinois

Onemain Financial Staff Review

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Rep checked my credit report fraudulently without my permission and added a hard inquiry on my credit report. Rep lied and said he were from another financial institution.
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Reason of review:
Poor customer service
Anonymous
map-marker Ironton, Ohio

Omg!.............Deceived...Help!

I only learned of all the deceptive tricks behind my loan, when i went to get my loan payment modified...i opened a big can of worms!..its a blessing and a curse at this time..because now im in a bind..hoping they will do the right thing..but if not..i wont stop until i get the issue fixed!.I saw that they said i made 200.00 over what i actually did..and apparently when i borrowed approx 1900.00 i now have to have interest fees of approx 6,000!!!!!!!!helloh..i brought them a copy of my social security disability which stated i got 733.00 a month..somehow that turned into 916.00..and the first payment was 290.00!.so basically im living on 500 this month..and my future payments will be 230.00 i had no idea of the deceptions in these papers..im a senior citizen..gullible still..perhaps..but i cant do this!..the loan came to 7500.00!..omg.if i lived on 916.00 a month i could prob survive this payment for five years..but im struggling as it is..can anybody help me/....i just sent a report to the BBB of Cincinnati..but am not very hopeful that they will helpme, but u never know..im sitting here in Ohio..and hoping for the best..what else can i do?

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Loss:
$5600
Cons:
  • Extremely high interest rate
Reason of review:
Problems with payment

Preferred solution: I either want to pay..100 or 50 buks a month until the 1900 is paid off, and complete exoneration of the asronomical fees attached..because of the deception behind my monthly fixed income which is only 733.00 a month..

Anonymous
map-marker Ironton, Ohio

Falsified documents

i wonder if someone can help me with this..i only noticed after trying to get a loan modification that my papers had been falsified..i do believe that is fraud...i am thinking of going to my local newstation..because i do not have the money to fight them..can anyone help me..I saw on my papers that they had stated i made 200 dollars more then i actually do and they gave a work phone number and i do not have one as i am a homemaker on ssii disability..they refused a loan modification..then everything went silent..i am totally at a loss..financially and mentally..and they claimed i borrowed more then i did..and tahe interst was astronomical!..
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Pros:
  • Friendly local office
Reason of review:
Bad quality
Anonymous

Interest rate way too high!

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Local customer service is always friendly and helpful. My complaint is the interest rate that will take me twelve years to pay off! I feel over 24% interest rate is very excessive. I am disabled and retired on a fixed income!! This issue makes me angry every month I write the check! I think your company is taking advantage of the consumers who do business with CitiFinancial fka OneMain Financial.

Why do I need to enter 100 words when the issue can be explained in less! Now I'm really pissed! It makes no sense, absolutely no sense! I think your lending practices are predatory!

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Pros:
  • Local customer service
  • Friendly local office
Cons:
  • High interest rate
  • Biggest nightmare
Reason of review:
Pricing issue
Anonymous
map-marker Centreville, Virginia

Approved for Loan

On Monday, August 17th I was approved for a $6,000 loan. At that time I was asked to provide a reference which I did. Also, I was asked to bring my latest W-2, A photo ID, and a voided check for the loan deposit. All of this was completed over the telephone at the Centreville Office in Centreville, Virginia. On Wednesday, August 19th I arrived at the office location only to be told that I now needed to provide 2 years W-2 Forms and 3 more references. I asked why was that necessary when they already had my credit history and I was approved? Also, I questioned that this was only a $6,000 loan. I did not have to provide that kind of information when I bought my home. The staff seemed, incompetent and unprofessional. I think when they saw I was an African-American Female and they made a subjective judgement and decided they would not honor their original agreement of what credentials I was to provide. This is unconscionable, and racist along with false advertising!!!! Additionally, no one followed up with me to see if there could be any resolution. They let me walk out the door with not so much as an apology for giving me incorrect information. Something should be done about this company! They are unethical!
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Cons:
  • Unprofessional and rude staff and racist practices
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
Guest

Okay..They do suck no argument there, but they screw plenty of African Americans over, so I highly doubt it had anything to do with the color of your skin.

Guest

You should call this a blessing, you could go to a regular bank and get a better rate. God was watching out for you.

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Anonymous
map-marker Herndon, Virginia

Unfair and Scathing business practices, Centreville, Virginia

Two weeks ago I wrote a review after a horrible experience with OneMain Financial in Centreville, Virginia!!! They told me I was approved, but I needed to bring additional documentation.

Once I got there, I was told I needed more documentation. So I went for a second time based on what the representative told me I needed to bring which was (2) years of tax returns, mortgage statement, voided check, and valid driver's license, I took those things and more, I even had Federal proof of income.

Again, I was told now I needed even more documentation for ($6,000)

I didn't have this kind of consumer treatment when I bought a house or a car!! The manager of this office is unprofessional.

As I left the office I was never told what the outcome would be if I did not bring additional documentation. Now I find out this will be on my credit report which it should't be because I did not agree to anything.

At this point I am bringing legal action. All persons considering this company for financial assistance BEWARE as they are predatory lenders, scammers, liars, and rip-offs!!!!!

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Reason of review:
Poor customer service

Preferred solution: I would like for the Corporate Vice President to call me with and I want my credit report cleared of this application for One Main Financial

1 comment
Guest

Legal action for what? The only thing on you credit is the inquiry which is ok since you applied for credit.

Anonymous
map-marker Broken Bow, Oklahoma

Onemain Financial - Loan Review from Broken Bow, Oklahoma

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I would just like to say a special thank you to all of you who have posted ur experience with this company. I got on here to actually fill out a application for a loan. If it wasn't for you all, I would be in what sounds like , DEEP ***. And I can't afford it. This sounds like a sorry piece of craps company (in nice words). And I hope they get shut down. I'm sorry for all of your bad experiences and hope you all come out ahead soon. Good luck to everyone and thanks again for taking time to do a review, for people like me who was ABOUT TO get in something I couldn't get out of and ruin my credit. God bless u all and best wishes for you. Thanks again*Renee
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Reason of review:
Not as described/ advertised
3 comments
Guest

You wrote a review about a company you personally had no experience with. Now who is the crooked one?

Guest

I am glad I read all the bad reviews got letter in the mail to apply I put that shot in. The trash thanks for the heads up!

Guest

Thank you Renee. I fell the same way about this company.

I unfortunately went through and took out a loan through these guys.

I'm regretting it now... :

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Anonymous
map-marker Redding, California

Onemain Financial - Loan Review from Redding, California

I declined approved credit of 4000.00. They reported to experian that they denied me yet I received a call requesting me to come down to pick up loan and please bring verification. I opted to get loan equity and not take them up. They reported they denied and made score drop by 40 points when went to office they said oh no notes of this on computer asked if I was calling them a liar I said no are you calling me one would they like to see my paperwork on morgage equity was told to leave premises. Rude unproffessional and yes now I do believe lying to cover their own illegal activity. This is Redding Ca office Amanda Landgraf that failed to make written acknowlegement in computer of our conversation and reported illegally that I was declined by them when was approved do not trust this company.
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Reason of review:
Poor customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Onemain Financial Staff Review

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Awful experience. When you call the agent is so friendly and make many nice promises. When you go to the branch is a whole different story. All lies. Im glad I didn't sign any paperwork. Stay away of one main financial.
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Petersburg, Florida

Onemain Financial Staff Review

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Awful place to do business with. Run... Branch manager Demi Swearingen,Pinellas Park,Fl. Take advantage of elderly people,very rude,not a friendly office,poor customer service....run!!
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Reason of review:
Poor customer service
Anonymous
map-marker Rancho Cordova, California

Onemain Financial - Loan Review from Rancho Cordova, California

About 6 months I was looking for a loan company to assist me to come up or get ahead.Your company was a part of my search who took up my time just to tell me everything looks good but u don't have no credit so we can't help whatever have to the old saying u gotta start somewhere so I understood and took u off the list. Now 6 months layer you searched me out u sent me a letter getting my hope up me thinking maybe they are gonna give a chance sence u seeked me out cause u should have record of me being denied last time due to lack of credit or no direct deposit thru a regular bank.

I pay tenth every month to the same company for the last past ten yes but that's not considered credit I get my check direct deposit to a bank the says u can us us as a credit reference but since its a rvisa ready debit it don't count its verifiable income so you should stop saying you are here to help when you don't mean it.since u can't help me would should be able to say of know of someone who could help to knock the roof off your building cause u help set up another person by giving them a chance. I think it's very heart breaking when u make a persson break down an bece sytr

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Reason of review:
Not as described/ advertised
Anonymous
map-marker Chantilly, Virginia

A loan of $6000.00

These people are sharks . They are liars, they played any tricks to put you in their traps until your bankruptcy with a ruined credibility. You' ll have no way out. I recommend to everyone to never contact or have a loan with One Main Financial. They charged you an interest of 35.99%, but in your monthly payment bill , they calculate with a different level of interests . So I recommend you to be very careful with this organization. There will be no way out once you have a loan with them! God bless. A poor labor who lost his job.
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Reason of review:
Pricing issue
2 comments
Guest

One Main Financial has been taking 60% of my payment and applying only 40% monthly on the principal for three years.

One main Financial is a loan predator not a financial institution.

Jakeya Fps

It sounds as though you took out a loan with an enormous interest rate (caused by previous bad credit or no credit), lost your job, can't make your payments and now the lender has turned on the collection vehicle. I am aware of how nasty those vehicles can be.

Problem is, though, there's no scam here.

You agreed to their terms when you signed the contract, which I suggest you re-read. Companies simply cannot go changing interest rates month-to-month on a fixed-rate loan. If they are, sue them!

But I'm betting they have properly covered themselves in that contract you signed.

I agree with you on one thing, however: with an interest rate that high, paying off a six grand loan off takes just short of a miracle. Good luck.

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