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I have been a customer with one financial for 5 years. I have a personal loan i have been paying for 58 or 60 months.

Well i get a letter in the mail stating i am 3 months behind and this has been turned over to collections. Made a call and found out because my loan was almost paid off they needed me to make the last two payments myself and not throught autopay. I was blown away to find this out. Asking the customer service person (sally ) to please look into this for me since this is the first i am hearing of this.

After an hour on the phone she tells me she needs to talk with her manager since i have Never made a late payment before and this is out of character for me. I never received a call back so i call, Sally tells me her manager will not do anything since they sent a letter telling me this. I know for a fact i did not receive any letter stating what she has said was done, so i ask her to re send me the original letter they had on file. I wait again for over an hour waiting for her to find a copy of this letter.

She can not find it so she asks if she can call me back when she finds it. No call for 3 days so again i call and sally again tells me her manager will not do anything to straighten this out. I paid every month for this whole time, never being a day late and this is the way they handle this? No calls, no letters, no proof of them notifiying me of any of this but they will trash my credit and never even try and help a good customer.

I recommend anyone looking at One Financial for any kind of loads to carefully read and research the bank first.

Take business to a financial institution who cares about their customers. I will continue to fight this and since they already trashed my credit,will never pay them a dime.

Reason of review: Poor customer service.

Location: Pottstown, Pennsylvania

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