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1.5 Based on 186 reviews
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  • Customers like
    • Local customer service 6
    • Friendly local office 6
    • Availability of funds 5
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    • Poor Customer service 25
    • Rude staff 20
    • Rude debt collector 12
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They are rude and have the poorest customer service I have ever seen. They are also idiots! I repeated my account number 3 times to a guy that kept saying there were too many numbers in there. Then he would repeat the account number back to me and kept adding another number that I was NOT saying was in there. I kept saying that I am not saying that and he was yelling saying yes I was so I finally hung up on the guy after 3 times of repeating my... Read more

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My credit is not bad went to the parsippany office i have a car loan over 9000/with a payment arrangement and flexible negotiations. I got a call this morning sayin come in tomorrow and i thought everything was great all of a sudden my stipulation for the car arrangment is no good. At some point felt that i was hustling so i ended the convo...im going to a real bank next time giving myself 2 months and lower interests its worth the wait. Amen Read more

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Customer service sucks. Calls not returned. i would call to talk to Andrea the manager and would be told she wasn't there, the poor lady who answered the phone said she really was there, just didn't want to talk to me. Andrea yelled at me over the phone. She has always treated us like *** from our first loan. We have had a great history paying on time and we asked to have 900 added to our loan. It took over 3 frustrating days of trying to... Read more

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They did me the same way but worse. For the past year, at least, 100% of my payment was going to the interest of my loan, no joke! I have recently searched for old statements two years back and other than a few dollars, nearly 100% of the monthly paymemts of $120.00 went to the interest. Their intent was to make me pay this loan forever. Had i not been going through major a major crisis i would have noticed this. But it was because of the... Read more

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I noticed the automatic withdrawal did not take place on 8-8-2016 I called the office and got an inexperienced girl who did not know how to fix the problem. I checked all my paperwork and noticed the wrong account number on the automatic deductible form. The girl I spoke with would not stop arguing with me. It is ironic I am trying to make sure payment is made and she wanted to argue about it. To her credit she did admit she did not know what to... Read more

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This company gives you the run around i applied for a 3000 loan they tell me im approved for a 6000 Dollar loan i explained that i didn't need that much they said it was fine i get to the office to complete my paper work just for them to tell me oh your not proved for 6000 but for 5000 and again i only request 3000 for them then to tell me because they put in for the 6000 they wont approve the orignal amount i requested co.pany bad for... Read more

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For the SECOND month in a row this company has taken TWO unauthorized payments out of my account. Last month, Tasita Scott was AMAZING and overnighted me my money back the same day. This month has been TERRIBLE. Mr. King WONT return ANY OF MY PHONE calls and everyone in the office at "customer care" is a joke. I sent my PROOF in on Monday the 1st and was told it takes 24 hours to process my information, called back 24 hours later on Tuesday and... Read more

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Oh ya i did. Back in June of 16 i decided to take out a loan. After submitting app a woman named Linda called me to verify. After verifing everythibg she called back and need a bit more information. I gave it to her and she said i was approved. I calledvher back to schedule and she wanted more information. She said she forgot to get this info. Funny it was the same info i had already given her. Then she called back asking for my ssn which they... Read more

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I took one loan out from One Main financial and I will never take a loan out from them again. At one point during the loan, due to family difficulties, I ended up 30 days behind on my payment. When I called to make the payment on my account I was harassed by an extremely rude manager that tried to guilt trip me into thinking that my delinquent payment would effect other customers that took out loans. The manager literally said that my late... Read more

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Told office personal that i can not recieve calls durning the day due to phone has no service BUT they insist on trying to call with different numbers , yes i am behind on payments but i dont negelate my bill i will catch up but iam only 30 days back to work and only 2 weeks back full time

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